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What is IMEI# and how to find it?

What does unlocking a phone mean?

What is remote unlocking?

Is remote unlocking safe and legal?

What are the advantages of unlocking a phone?

How do I check to see if my phone is locked?

Will I have to unlock my phone every time I change SIMs?

What is GSM and how do I know if I have GSM or not?

Where can I use my unlocked GSM phone?

Will unlock code remove the branding on my handset?

My cell phone still shows the name of the previous wireless service, even after I unlocked it?

What is SIM PIN?

If I do not remember my Sim PIN, how can I get the Sim PIN?

What is an authorized and unauthorized Sim Card?

What is PUK?

Why does my phone ask for a PUK code?

Where and how do I get a PUK code?

What payment methods do you accept?

How will i receive the code?

I placed an order and I'm still waiting for it. How long should I wait?

What is your refund policy?

 

What is IMEI# and how to find it?

A phone's IMEI (International Mobile Equipment Identity) number is an international "Serial number" for your phone to properly identify it. You can find the IMEI number by:
1. Typing *#06# on your cell phone keypad.
2. You may also find the IMEI number underneath the phone battery.
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What does unlocking a phone mean?

In most cases when a cellular phone is purchased from a service provider, it is often sim locked to that provider such that only sim cards from that particular service provider will work. This phone unlocking service removes the carrier lock placed by many cell providers these days. It enables you to use your phone with any sim card, regardless which provider you bought it from. After unlocking your phone using our services you will be able to use your cell phone not just with your current network provider but with ANY other GSM network worldwide without any restrictions.
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What is remote unlocking?

Remote unlocking has now become the most common way to unlock your Phone. This is because it is so simple and no data cables are required at all. It is very easy to unlock your mobile phone using remote unlock codes. In fact this is how the mobile networks unlock handsets.
After using our remote unlocking service you will be able to use your mobile phone with any other GSM network provider worldwide without any restriction, saving money on roaming charges and increasing the resale value of your cell phone! Remote unlocking has now become the most common way to unlock your Phones. This is because it is so simple and no data cables are required at all! All you need to do is type a specially calculated code into the phone! It's that simple!
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Is remote unlocking safe and legal?

YES it is 100% safe! It is very easy and safe to unlock your phone using unlock codes, in fact this is how the networks themselves unlock their customers handsets. Yes its is 100% legal. It is a common misconception that unlocking your phone is illegal!!! In fact quite the opposite, it is your consumer right to have your handset unlocked. The networks have to provide you with an unlock code if you request it. BUT they normally charge around $70 - $90.
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What are the advantages of unlocking a phone?

When you purchase your phone many people are not aware that there is a good chance that your network provider has locked the handset to accept only SIM cards from its network. For example if you purchased a handset that is locked to Vodafone it will not work with a SIM card from T-Mobile, O2 or Orange etc.
In many peoples opinion this is unfair. If you unlock your phone you can then change your SIM card to that of a different network provider. But why would you want to unlock your phone? We have listed the 4 main reasons below:
i) You may own more than one SIM card running on different networks, if you want to swap the SIM cards from time to time your phone must be unlocked.
ii) You may find your network is not as competitively priced as another and you would then need to put a different SIM card into the phone.
iii) If you are traveling overseas you may want to use your phone with a SIM card from that country to save yourself money.
iv) You may be looking to sell your old handset, in which case you will be able to sell it at a higher price and not have to worry if your potential buyers SIM card will be accepted by your handset.
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How do I check to see if my phone is locked?

The simplest way to check if your phone is locked is to insert a SIM card from another network and see if the phone will accept it.
If your phone is locked you will often see an error message of some kind. These messages vary depending on your handset manufacturer.
Nokia = "Enter restriction code" or "SIM card rejected"
Motorola = "Enter special code"
Ericsson = "Enter Correct SIM"
Sony Ericsson = "Incorrect SIM"
Samsung = "Invalid Network SIM...Enter Code"
Panasonic = "Invalid SIM"
Siemens = "Phone disabled! NETWORK LOCK"
Sharp = "Invalid Network SIM"
If you do not have access to a SIM card from another network then there is a less scientific method you can use to check if your handset is locked. Simply look to see if your network has placed their logo on your phone somewhere. For example in the UK orange always lock their handsets and they always "badge" their phones with their own Orange logo either on the front or the back of the handset. It is a sure give away that the network has customized the handset to their requirements which means they have also locked it!
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Will I have to unlock my phone every time I change SIMs?

No. Once your phone is unlocked, it remains permanently unlocked, no matter what you do to it.
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What is GSM and how do I know if I have GSM or not?

GSM is a type of digital mobile phone service. The more common type of digital mobile phone service in the United States is CDMA, but just about every other country in the world uses primarily or only GSM. For you as the user of your phone, there is no difference at all between using a phone on a CDMA system or a phone on a GSM system. Unfortunately, the two different systems are not compatible with each other. If you have a T-Mobile, Cingular, or recent new M-mode type service with AT&T, then you have GSM service.
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Where can I use my unlocked GSM phone?

For a complete list of countries and GSM networks where you can use your unlocked phone click here. GSM services are available in over 207 countries. Check the GSM World web site to see if the country you are interested in has GSM service available, and what frequency the GSM service(s) work on.
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Will unlock code remove the branding on my handset?

The logo or the "Splash Screen" has been programmed into your phone by the company where you bought it from. It doesn't mean anything about which company now provides your phone service. Unlocking your phone removes the electronic restriction that prevents your phone from working with other SIMs from other wireless services. It doesn't change your splash screen. It is only possible to de-brand a handset (remove any operator logos, backgrounds, screen savers etc.) by using a cable + software solution. Using unlock codes alone will not remove the branding.
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My cell phone still shows the name of the previous wireless service, even after I unlocked it?

It is perfectly fine that the name of the previous network service provider appear on your mobile phone, even after you have unlocked. The logo has been programmed into your phone by the original service provider as a splash screen before it was sold to you. This logo has no impact on your unlock service. Unlocking your phone reverses the electronic barrier put in place by the original service provider. Unlocking your phone does not effect your splash screen and vice versa. The good news is you can get remove the splash screen. See if you can find it in the phone's manual on how to change the splash screen, or consider calling the mobile phone manufacturer and have them give you step-by step instructions on how to remove the splash screen off the phone.
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What is SIM PIN?

Sim PIN (Personal Identity Number) is a 4-8 digits security pass-code you set on your Sim card. SIM PIN is NOT the unlock code we give you.
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If I do not remember my Sim PIN, how can I get the Sim PIN?

If you enter too many attempts with the wrong Sim PIN, your phone will locked and ask for PUK code. You could contact your Sim Card provider for the PUK code that will unblock your Sim PIN.
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What is an authorized and unauthorized Sim Card?

Authorize Sim Card is a Sim Card that come with the original phone. Example: at&t Sim Card is authorize Sim Card for at&t phone. Vise versa a T-Mobile Sim Card is an unauthorized Sim Card for at&t phone.
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What is PUK?

PUK (Personal Unblocking Key) is a pass-code use to unblock your Sim Card and phone.
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Why does my phone ask for a PUK code?

When you setup a security pass-code on your Sim Card and if someone try to enter the wrong pass-code to many times. Your phone will locked and request a PUK code.
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Where and how do I get a PUK code?

PUK code is a network code on your Sim Card. Contact your Sim Card Provider for the PUK code.
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What payment methods do you accept?

PayPal is the only method of payment. You can use any major credit card or even a bank debit card through www.paypal.com It is very easy to process, secure and fast.
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How will i receive the code?

You will receive the code to your email address that you have registered with paypal.
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I placed an order and I'm still waiting for it. How long should I wait?

Usually we process the order within stated timeline, and send the successful calculated code to your PayPal email address. Should you not receive your code within stated timeline, please first check your SPAM/JUNK folder. And if you have not received the email from us, then please contact us. This rarely happens but if it does, don't hesitate to contact us.
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What is your refund policy?

We offer a 100% MONEY BACK GUARANTEE for your purchase. You may request a refund if the code generated will not unlock your phone, instructions are followed and the following conditions are met.
You are not trying to unlock a phone that is not GSM.
You are not trying to unlock a hard locked phone.
You or someone else has not attempted to unlock your phone before.
You gave us the correct IMEI, network provider and the phone model.
You are not trying to unlock a phone that is stolen or blocked by a network.
Money back guarantee DOES NOT apply if message received when attempting to unlock handset is reveal "Too Many Tries" or "Too Many Attempts".
For a refund to be provided, customers must prove that their codes have failed by providing a detailed VIDEO PROOF of the procedure they followed and any error messages they received. This Video must state any information that customer has provided as well as the accurate provided code failing on device screen. Money Back Guarantee does not apply where customer has sought an alternative unlocking solution before properly and fully receiving the service ordered from us.
To claim against the 100% money back guarantee, a customer must inform us of their failed unlock attempt within 24 hours of receipt of their code. We are unable to provide refunds if the customer does not contact us within this time period. It is the Customer's responsibility to provide correct data. No refunds shall be given for incorrect data supplied. However, we may choose to re-generate codes for free or at a nominal additional charge if a genuine mistake has been made.
We also need a VIDEO PROOF THAT MUST match all following criteria's:
You must type *#06# (or any other way of displaying the IMEI on the phone's LCD) on the keypad then wait 5-10 seconds until we can clearly see and read the IMEI of the phone displayed.
If a Network has been provided, the carrier logo the phone is locked to should be visible.
Insert, in the phone, a SIM card which is not currently accepted by the phone. Wait 5 seconds until we can clearly see and read the message displayed by the phone.
Enter the code received by the us, VERY SLOWLY, and the keys being pressed (or touched) must be clearly seen in the video as the code is entered into the phone.
If you get an error message, wait 5 seconds so we can clearly see this message.
Make sure the video is focused and the codes, messages, IMEI are all visible on the phone's display, otherwise your video won't be accepted.
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